Shipping

We aim to ship all UK orders within 7 working days of receipt of the order and payment. Orders will be shipped by UK Royal mail services.

Returns

At “The Children’s e-Hospital” we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from The Children’s e-Hospital within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please contact our admin team at admin@e-hospital.co.uk

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. Used items must not have any additional signs of use or damage.

The Children’s e-Hospital is registered with the Care Quality Commission (CQC). It is the first and only online service for child health and this acknowledgment from a regulatory body such as the CQC demonstrates that the service is both safe & effective.